Lilaccitylovenotes.com Privacy Policy

Effective Date: 1/1/25

1. Introduction

• Lilac City Love Notes (we/us/LCLN) is an Audio/Video Guestbook rental company that requires collection of digital content as well as personal information provided by the client (you), for use in the creation of your account and delivery of your requested service.
• This policy outlines how we collect, use, and protect users’ personal information.
• By using our website, you agree to the terms of this policy.

2. Information We Collect

• Information You Provide Directly:
  • Name, email address, phone number, address, payment information, and any other information users submit through forms or other means.
  • This information is collected at various times (e.g., vender shows, account registration, time of purchase).
• Information Collected Automatically:
  • Log Data: IP address, browser type, operating system, pages visited, timestamps.
  • Cookies and Tracking Technologies: We may use cookies for analytics and personalization. You can manage your cookie preferences in your browser settings.
  • Analytics: We may use Google Analytics or other analytics tools to monitor our website traffic and user experience.
  • Device Information: Device type, operating system, unique device identifiers.

3. How We Use Your Information

• We use collected information for the following:
  • Providing and improving your services.
  • Processing transactions.
  • Communicating with users (e.g., responding to inquiries, sending newsletters).
  • Personalizing user experience.
  • Marketing and advertising.
  • Preventing fraud and abuse.
  • Complying with legal obligations.
  • Analytics and site improvments.

4. Sharing Your Information

• We may share users’ information for the following reasons:
  • Service Providers: Third-party vendors who assist with website operations (e.g., hosting, payment processing, email marketing).
  • Business Transfers: In the event of a merger, acquisition, or sale of assets.
  • Legal Compliance: When required by law or to protect your rights.
  • With user consent: When a user explicitly agrees to share their information.

5. Data Security

• Security measures we take to protect your information (encryption, access controls).
• Note that no method of transmission or storage is 100% secure, and you cannot guarantee absolute security.
• We do not store any Credit Card data. That data is processed through the pay portal you used (e.g., Paypal, Square, etc.) and is subject to that portals data privacy policy.

6. Data Retention

• We retain users’ information as long as we are hosting your account on our website. If you grant content permission, we will retain the content used as described in the consent.
• To request deletion of your data, or to revoke consent, please email admin@lilaccitylovenotes.com with “Delete Data” or “Revoke Consent” in the subject line. Please keep in mind it may take up to 72 hrs for the data to be deleted or consent revoked.

7. User Rights

• Outline users’ rights regarding their personal information. Examples:
  • Access: Right to request access to their data.
  • Correction: Right to correct inaccurate data.
  • Deletion: Right to request deletion of their data.
  • Opt-out: Right to opt out of marketing communications.
  • Right to restrict processing: In certain situations, users can limit how their data is used.
  • If you have questions on how to excercise these rights, please email info@lilaccitylovenotes.com.

8. Children’s Privacy

• Our website is not intended for children, we do not knowingly collect information from children under 18.

9. Links to Other Websites

• Our website may contain links to third-party websites and that you are not responsible for their privacy practices.

10. Changes to This Privacy Policy

• We may update this policy from time to time and that you will post the updated policy on your website.
• The policy was last updated: 2/28/25

11. Contact Information

• Email: Admin@lilaccitylovenotes.com
• Phone: 509-259-8445